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9/30/22

Dear Owners,

Thank you for your patience during this difficult time. 

 

BUILDING STATUS

We have been in communication with a group of qualified owners and former owners, all in the business of construction and building management, who have made an assessment of the condition of Pelicans Roost based on satellite footage provided by NOAA (see footage below) and based on their past knowledge of the property.

Current satellite photos of Pelicans Roost show the building is standing. The photos show scattered debris on the roof along with damage to the roof’s perimeter beachside wall. We do not want to speculate in writing on the damage to our building and surrounding property at this time. Once authorities allow our team members onto the island, we will take photos, document damage, and put together an assessment report. Pelicans Roost management will continue to work with the Board of Directors and government authorities and update everyone on a regular basis. 

 

MESSAGE BOARD

We have fixed the message board, and it is working. We will post regular updates there and send mass emails as we go. Please find the recent email with the location of the message board and instructions on how to use it.

 

INSURANCE

Pelicans Roost traditionally has Wind, Flood, and Fire insurance. The HOA Board of Directors is contacting the insurance company to file a claim. The Pelicans Roost Board, will be helping to direct the insurance efforts and damage claim efforts with all government agencies. We will consult with other knowledgeable owners and professionals as we go and keep you updated. 

It will be incumbent upon individual owners to contact their respective insurance company(s) to file a claim for damages. It should be noted that we have been advised not to touch and or remove any damage before photographs are taken to support the insurance claim process. 

It is best to work with your insurance company/adjuster as to how damage should be documented and tell us at Best Hospitality. We will take all of the photos and upload them for you to reference. If you have before photos, you should gather them. The time to contact your insurance company about your interior is NOW.

We will formalize communication schedules as soon as we reach a new normal. Please, be patient and understand you have a great group of people here, and everyone is pulling together nicely. 

 

NOAA Satellite Footage 

https://storms.ngs.noaa.gov/storms/ian/index.html#18/26.43585/-82.04661 

Categories:

  • PelicanMod

    10/3/22

    Dear Owners:

    The board is working with the management team and the building team tirelessly to get the situation under control.

    There are four areas being addressed simultaneously from three perspectives, we are gathering immediate, short-term, mid-term, and long-term views on:

    1. Damage Assessment
    2. Financial Assessment
    3. Insurance Assessment
    4. City, County, State, and Federal Information Assessment

    From these assessments, scenarios will evolve. Once those are developed, a meeting will be formed for all the owners.

    In the meantime, please keep up on the message board and send your thoughts to manager@pelicansroost.com and call Katrina at 239-470-5611. All communications are being routed through at full weight and given total consideration with replies, and questions are being answered ASAP.

    You have a very talented board, a group of construction-based owners and staff working 12 hours a day or more.

  • PelicanMod

    *IMPORTANT: THIS INFORMATION WAS SENT TO YOU VIA EMAIL WITH THE SUBJECT LINE 'URGENT: INDIVIDUAL RESPONSES NEEDED.' IT IS URGENT THAT YOU REPLY TO THAT EMAIL TO GIVE EXPRESS PERMISSION IN WRITING FOR A TEAM MEMBER TO ENTER YOUR UNITS*

    Dear Owners,

    We're planning on being on the island TOMORROW at 8AM, that's Wednesday at 8 AM.

    If you would like your unit entered by me or my representatives, our roofing repair contractor or Gary Osterfeld the owner of 206, I need to have your agreement in writing.

    Hopefully, some of you have contacted your insurance agencies and have instructions on how they would like you to proceed. I need those instructions. We are taking insurance photos and videos.

    Please read this and email me your approval to proceed and give me instructions on what you want us to do when we arrive.

    Also, please do mention if you want us to enter by force if needed. Some of the keys may not work in corroded locks, or we may not have a key in some cases.

    Also, please give permission to enter the storage or not!

    We will be inspecting the whole building, entering units, and opening the units, (Let us know if you want it left open and if so how far.).

    Here is an example from Lisa Portnoff's Insurance company...please get a statement from your individual carrier(s)

    SUGGESTED INSURANCE PROTOCOL

    Upon access to Sanibel, you assess the damage. Please use industry protocol for these services, including taking 100 photos of any and all damages prior to touching anything. Upon completion of removal of necessary items, photograph everything removed, as well as the space from which it came.

    For properties at higher levels that have not been affected by water damage, we appreciate the concern that mold growth is still a potential possibility. We will be devising an acceptable protocol to mitigate mold blooms to the best of your ability, which may include leaving windows/sliders ajar for airflow. BUT WE ALSO MUST CONSIDER THE LIABILITY OF DAMAGE CAUSED BY LEAVING WINDOWS/SLIDERS AJAR, OR THAT THIS IS NO GUARANTEE THAT MOLD WILL GROW. We are addressing this protocol now.

  • PelicanMod

    *IMPORTANT! PLEASE, REVIEW TONIGHT.

    Hello Pelicans Owners,

    As you all know, we will be arriving on Sanibel Island tomorrow morning via boat and will be there for the entirety of the day. Communications are very, very bad anywhere West of I-75 with NO communications available on the island. Katrina and the staff currently congregate in a warehouse near the airport grid in order to complete work. SWFL is a major disaster zone.

    For these reasons, we will not be able to provide updates on the status of Pelicans Roost tomorrow during the day. All staff visiting the island will be without phone and internet access from approximately 6 AM - 7 PM.

    Once again, we are getting together the following categories of communication to be addressed from short-term, mid-term, and long-term perspectives:

    1. Damage Assessment
    2. Financial Assessment
    3. Insurance Assessment
    4. City, County, State, and Federal Information Assessment

    From these assessments, scenarios will evolve. Once those are developed, a meeting will be formed for all the owners. An agenda will go out ahead of time to review what we know and present a plan of action. Everyone will be briefed before we hold our meeting.

    After we return, our findings gathered tomorrow will be uploaded to the Online Message Board as early as possible.

    Thank you, again, for your patience. As you know, this is not an easy time or a short process. Please, continue to view the message board and send any additional questions, input, or permissions to manager@pelicansroost.com. You can also call Katrina at 239-470-5611. All communications are being routed through at full weight and given total consideration with replies, and questions are being answered ASAP.

  • PelicanMod

    Hello Pelicans Owners,

    The Board, owners involved in construction and property management trades, and a structural engineering consultant met this afternoon to discuss the status of Pelicans Roost.

    Katrina, owner Gary Osterfeld (a building contractor), and a couple of assistants were able to reach Pelicans Roost by boat. They surveyed the damage and took numerous photos.

    From the evidence at hand, Gary reported that the lower level where the storage lockers and business office were was a total loss. The lockers and business office no longer exist. There was widespread damage on the first floor units from a 2-3’ storm surge, along with wind damage as many shutters and windows on the beach side were lost. All of the first floor units will likely require full renovation. Units on the second and third floors with the exception of 204 and 304 were spared significant damage. The shutters on 304 failed, causing damage to both 304 and 204. The roof is in bad condition, the damaged dryer vents may cause more water damage, and the rooftop AC units are largely destroyed. The pool house was intact but there was significant roof damage on one corner.

    The government inspectors tagged our building with an orange square which signifies major damage. However, at least from an initial inspection, Gary believes our concrete infrastructure/foundation is sound and doubts that our building would be condemned. He recommends immediate mitigation/remediation to preserve as much of the building as possible. He and Katrina will meet with a remediation team on site tomorrow to evaluate recommendations. The roof will be a top priority, and they will discuss remediation on other parts of the property as well and then report back to the Board to obtain the necessary authorization.

    At present, the Board is waiting for our insurance carriers to assign an insurance adjuster. The preliminary plan is to evaluate the adjuster’s report and if we are not satisfied hire a private adjuster. Katarina and her team will continue to take and organize photographs for the insurance adjusters to use. They plan to take extensive photos of each unit showing damages and they will take and keep samples of damaged items like pieces of carpet, tile, roofing, etc.

    Please understand that things are changing daily and further investigation may reveal things in better or worse shape than this initial evaluation. If you haven’t already, please open a claim with your unit insurance company.

  • PelicanMod

    Hello Pelicans Owners,

    You have all received an email this morning (10/10/22) with an invitation for a Zoom meeting on Wednesday, October 12th. We will be discussing the status of Pelicans Roost at that time.

    Below is an invitation to Wednesday's Zoom meeting at 8 PM (EST) for all Pelicans Roost Owners. I took care to include the necessary information for those involved (link, pw, dial-in number).

    Katrina Salokar is inviting you to a scheduled Zoom meeting.

    Topic: My Meeting
    Time: Oct 12, 2022 08:00 PM Eastern Time (US and Canada)

    Join Zoom Meeting
    https://zoom.us/j/96726894277?pwd=UnpjL0s1Sm1jWDlvdlBiNk16RVNjQT09
    Meeting ID: 967 2689 4277
    Passcode: 371179
    One tap mobile
    +16469313860,,96726894277#,,,,*371179# US
    +16465588656,,96726894277#,,,,*371179# US (New York)
    Dial by your location
    +1 646 931 3860 US
    +1 646 558 8656 US (New York)
    +1 312 626 6799 US (Chicago)
    +1 301 715 8592 US (Washington DC)
    +1 309 205 3325 US
    +1 346 248 7799 US (Houston)
    +1 386 347 5053 US
    +1 564 217 2000 US
    +1 669 444 9171 US
    +1 669 900 9128 US (San Jose)
    +1 719 359 4580 US
    +1 253 215 8782 US (Tacoma)
    Meeting ID: 967 2689 4277
    Passcode: 371179
    Find your local number: https://zoom.us/u/adQxdvYlU9

    Please, do not hesitate to reach out with any questions or concerns.

    Thank you for all of your patience and questions. We appreciate your assistance during this time.

  • Steve Grant

    Katrina, is there any plans to gather the owner stuff that is still on site from the washed out lockers... such as beach wagons, bikes, etc, so that they can be sorted through by the owners at a future date?

    • PelicanMod

      Hello Steve,

      To answer your question, we are attempting to gather any belongings from the lockers and move them to a secure location onsite.

      Please note, some of the bikes were damaged due to the storm - some have flat tires, some have corroded chains, and some are just broken.

      Once we have gathered all bikes and misc. belongings from the storage lockers, we will take a picture for the owners to help identify which bike is which.

      Thank you.

  • PelicanMod

    Hello All,

    This is Ava typing on behalf of Katrina and the construction committee.

    As I type this, we have people repairing our roof. We are looking to finalize contracts for the ENTIRE project (more than the roof repair) shortly. We also have contact with all of our insurance carriers.

    Regarding the roof, we have contracted with IDC Constriction. "IDC has been highly vetted. Their forte is the hospitality business and buildings. We believe this will expedite our recovery," said Katrina Salokar.

    From Bob Webster: "On behalf of the owners, we can all have full confidence that this company is a professional and fully equipped company to provide us with a turnkey solution to our situation. Also providing us with a personal touch that we will all be able to appreciate and embrace going forward."

    Please see the attached brochure for IDC Construction.

    Also, a number of owners are looking to have their things removed from Pelicans Roost and put into individual storage units. If you are still interested in this, please look to call Katrina at 239-470-5611.

    Thank you.

    Best,
    Ava

  • PelicanMod

    Hello All,

    Below is an update from our Management Team at Pelicans Roost with a special thanks to Eileen and Richard Davis, Bob Webster, and Joe and Susan Callahan for their information gathering and contributions.

    MITIGATION AND DEMOLITION:
    Demolition on the 3rd floor is expected to be complete by this week. Final debris cleanup will occur once demolition is complete.

    IDC (Construction team) has started boarding up and sealing the Gulf side of the building. When the building is completely boarded and sealed IDC will set up drying equipment (dehumidifiers and fans) that will run until the wood framing moisture level and relative humidity level are acceptable. They expect this will take 3 to 5 days.

    INSURANCE:
    Pelicans Roost has hired a Public Adjuster (Ironclaim) to work with the HOA Flood and Wind Insurance companies. The process of determining what will be covered and by which company is complicated and fluid. In general the HOA Insurance will cover what is needed to bring the building back to the state it was in when originally built in 1978. Currently we understand that the following will be covered by the HOA.

    This following list is intended to give an idea of the coverage and is not all inclusive.
    . Exterior door and windows to code
    . Hooded microwave
    . Range
    . Refrigerator – top freezer 14 to 18cf
    . Disposal
    . Dishwasher
    . Full HVAC system
    . Plumbing*
    . Electric*
    . Kitchen Cabinets upper and lower
    . Kitchen counters (plastic laminate)
    . Fiberglass tub and shower combinations
    . Bathroom vanity, single sink
    . Bathroom counters (plastic laminate)
    . Texture drywall
    . Interior doors
    . Carpet: LR, DR, BRs, Master Closet,
    . Tile flooring: Bathrooms, entry hall, laundry room, kitchen
    *Scope of this coverage is still being determined

    Replacement of any upgrades that have been made to an individual unit will be the responsibility of the homeowner. It is very important that each homeowner has a clear understanding of what their insurance will cover when making decisions regarding upgrades.

    Bob Webster, “I would also point out as mentioned in previous emails that nobody should settle their personal claims unless they are paying you the limits of your policy until Michael has identified in detail everything that will be covered by the HOA policy and we can form some projection of responsibility we will have individually to finish our units as we had them or desire to have them relative to personal taste and preference.”

    BUILD BACK:
    IDC is working closely with Ironclaim to create a “Base Build Back” (BBB) plan based on what the HOA will cover. They are working hard to get the best possible BBB for owners so some items are still being negotiated. At the same time IDC will be working with individual owners to determine what upgrades each homeowner is considering for their unit. This process will allow IDC to plan and execute the build back cost effectively saving everyone money. For example: Assume that BBB includes a fiberglass tub and shower combination. If an owner prefers a tile shower stall it is beneficial to know that prior to the fiberglass tubs being ordered and/or installed.

    IDC will be meeting with individual owners during the first two weeks of December. This can be done via zoom but will be easier to do in person. Katrina’s office will be scheduling these meetings. IDC will have a general BBB plan for review and they hope to have samples of some of the materials that will be used.

    By this time owners need to have developed a budget for their upgrades. Please bring your insurance information with you, or for your convenience, you can forward it in advance to Katrina. Being prepared to make decisions regarding upgrades at this early stage will save owners time and money.

    Individual owners can decide to have the BBB without any upgrades which will give them a beautiful, newly renovated apartment. An owner could also hire their own contractor to complete their upgrades.

    However, individuals and other contractors will not be allowed to start construction until the BBB is completed. This is largely due to insurance rules and regulations.

    RENTAL PROGRAM:
    Our team of David, Paul, and Kristin Huffman have been hard at work in reviewing all bookings and reversing or rebooking those rentals to new dates.

    The following information was released to all guests and friends of Pelicans Roost in the rental program via email on 11/10.

    Dear Pelicans Roost Guests, Family, and Friends;

    Thank you for your patience as we have been focusing on a quick build-back for Pelicans Roost and getting our systems back up and running. Pelicans Roost sustained severe damage that washed away our bottom two floors. But we are excited to announce that we are returning BIG and FAST! Soon, we will have an estimated completion time, and we look forward to seeing you at our beautiful paradise!

    Many of you have open reservations from 2022. Our office is now available to address
    reservations from September through November. Once we've completed those communications, we will contact guests from December through February.

    If you are in either of these time frames, we are glad to rebook your stay and lock you in at the 2022 rate. Our staff will be reaching out to you to discuss potential new dates or to assist in any way that we can.

    Please keep an eye on our website and social media pages for future updates and
    announcements.

    Thank you for your patience and understanding during these times. We look forward to helping you in any way we can.

    ALSO, we are diligently working to follow up with renters who have already requested a switch in dates or a refund. Additionally, we will assist renters who have purchased trip insurance.

    As you may know, Pelicans Roost sustained severe damage in Hurricane Ian, and we've been working hard since day one to mitigate the damage. Thank you for your patience as we begin to build back and get all of our systems up and running.

    Many of you have open reservations from 2022. This week, our office will be available to address reservations from September through November. Once we've completed those communications, we will contact guests from December through February.

    As a thank you for your patience, we are offering to move your dates to 2023/2024 with the locked-in rates from your 2022 reservation. If you are interested, please respond with potential dates for the latter half of 2023/2024.

    If you took advantage of the Trip Insurance Plan through Red Sky or any other plan, and need assistance processing your claim we are here to help. Just email us back and we’ll work to help you get your claim processed.

    If we have already addressed your reservation, please disregard this email. If you have sent us an email regarding your reservation already, please respond here to ensure we did not miss your initial email.

    Thank you again for your support during this time. Please keep an eye out for emails, posts on our website and social media pages for updates and announcements.

    FINANCES:
    Ken Schaefer continues to work with Best Hospitality Management Staff to update the Finances and will have a report as more information becomes available.

    SERVICES:
    Please do not cancel your cable TV or phone without speaking with our office. We have put the complex on hold. We are looking into a better solution for cable and phone going forward.

    ONLINE MESSAGE BOARD:
    Updates from the City of Sanibel are posted to the Pelicans Roost Online Message Board. They continue to share information regarding access to Sanibel, hurricane passes, road blocks, insurance, debris removal, and more.

    The Online Message Board will also be updated with information regarding build back when this information becomes available. Please continue to review the message board regularly as we will need your input on cosmetic changes when we rebuild your units.

    For your ease you can access the Online Message Board using this link. From there, feel free to leave your thoughts and comments in the corresponding topic sections. You can do this by selecting ‘Add Comment.’

    If you have a question regarding the Online Message Board or how to access the Online Message Board, please email manager@pelicansroost.com for assistance. For immediate assistance, you may also look to call Katrina at 239-470-5611 or Ava at 239-850-6965.

    DESIGN IDEAS FROM OWNERSHIP:
    Does anyone want to email any ideas for design? We already started a short list from several of our Pelicans Roost owners, but we know there are more owners thinking about this. While we cannot guarantee that any ideas can be incorporated into the Base Build Back Plan, the more ideas we have the more possibilities and options we may have. PLEASE email manager@pelicansroost.com.

    OTHER:
    October owner statements have been sent out by David and our team. If you have any questions regarding your statement, please call or email so we can further assist you.

    Please, do not hesitate to reach out with any questions or concerns.

    Thank you.

  • PelicanMod

    Hello Pelicans Owners,

    Next week, our Public Adjuster Michael Fusco will be available for a Town Hall, where he will answer all owner questions, explain the ongoing events at Pelicans Roost, and provide assistance in answering Roost and individual insurance questions and recommendations.

    This Town Hall will take place NEXT TUESDAY (11/22) at 4 PM via Zoom.

    Please, feel free to think on and gather your questions in advance and send them to manager@pelicansroost.com.

    We look forward to seeing your questions and ensuring everyone is on the same page moving forward!

    Please, see the details for the Zoom meeting below.

    Katrina Salokar is inviting you to a scheduled Zoom meeting.

    Topic: Pelicans Roost Town Hall
    Time: Nov 22, 2022 04:00 PM Eastern Time (US and Canada)

    Join Zoom Meeting
    https://us06web.zoom.us/j/7366109440?pwd=TjdhUVhmekxBck8yTFRPZjNUMSs2QT09
    Meeting ID: 736 610 9440
    Passcode: Pelican
    One tap mobile
    +16465588656,,7366109440#,,,,*3369127# US (New York)
    +16469313860,,7366109440#,,,,*3369127# US

    Dial by your location
    +1 646 558 8656 US (New York)
    +1 646 931 3860 US
    +1 301 715 8592 US (Washington DC)
    +1 305 224 1968 US
    +1 309 205 3325 US
    +1 312 626 6799 US (Chicago)
    +1 360 209 5623 US
    +1 386 347 5053 US
    +1 507 473 4847 US
    +1 564 217 2000 US
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    +1 689 278 1000 US
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    +1 253 205 0468 US
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    +1 346 248 7799 US (Houston)
    Meeting ID: 736 610 9440
    Passcode: 3369127
    Find your local number: https://us06web.zoom.us/u/kX3orX4Dy

    Best,
    Ava